Free Shipping | 101 In Home Trial | Call Us Today 800-806-2801

See why people love Solay

Privacy Policy

 

Solay, LLC (the “Company”) has created this privacy policy in order to demonstrate our commitment to your privacy. The following discloses our information gathering and dissemination practices for this Website (www.solaysleep.com). Please note that when you access any external links from the Company, they may have different privacy policies specific to those sites. We encourage you to read all applicable privacy policies.

 

What personal information do we collect from the people that visit our website?

 

When you visit our Website, you may provide us with two types of information: personal information, including personally identifiable information, which you knowingly choose to disclose, and information that we automatically collect as you browse our Website.

 

Information You Voluntarily Submit.

We collect and store any information you enter on our Website, or provide to us in offline contacts we have with you. Information is collected from visitors to the Website in the following areas:

Register your account. if you register for the Website, contests and newsletters on various areas of the Website, we will generally ask you to provide contact information, and preferences regarding the event or material for which you desire to register. You may, however, visit our Website without registering.

 

Purchase our product. Some areas of the Website may allow you to order products or services. In connection with these transactions, we collect data necessary to complete the transaction and that is furnished by you. This may include contact information, date of birth, e-mail address, telephone number and your credit card number.

 

Make a payment. When you make a payment through the Website, you may need to provide personal information to our third party payment processors. Such personal information may include sensitive information such as your credit card number.

 

Communication. We may also collect personal information from you when you communicate with us. For example, you may send us personal information by writing an email to us, subscribing to our newsletter or initiating a chat. If you contact us, we may keep a record of that correspondence.

 

Reviews. At times, you may be asked to complete survey questions or testimonial questions that appear on the Website.

 

Information Collected and Stored Automatically.

 

When you browse our Website, you and your Web browser may also transmit information that we automatically collect. We do log your IP address (the Internet address of your computer), the Website pages you visit and the time of your visit, and other click-stream data. This information may be combined with other personal information you have provided. The only other type of information automatically provided to us is the type of computer, operating system and browser you are using. This information is provided by your browser, which we use to improve the performance of our site.

 

We may also place small data files, called "cookies," in the browser file of your computer's hard drive. These cookies automatically identify your browser to our server whenever you interact with the Website. We use the cookies to record Website statistics. Most browsers automatically accept the cookies, but you usually can change your browser setting to prevent the acceptance of cookies. Certain Web pages may not function properly if you choose not to accept cookies.

How do we use your personal information?

We use your personal information to communicate with you if and when necessary in connection with your use of our Website, to respond to your questions, or to send you material and information you request. We may use your information to:

 

  • Personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • Allow us to better service you in responding to your customer service requests
  • Consider your suggestions
  • Possibly respond directly to you for clarification
  • Process your request for materials if you make one
  • To administer a contest, promotion, survey or other site feature

 

Provide you with e-mail messages and other information regarding upcoming events, new services and general information about our products and services. (NOTE: You may elect not to receive these communications, either when you initially register at our site, or at any time thereafter. See the section of this Privacy Policy called "ChoiceOut.") We may also use your Website information in order to help diagnose problems with our site. We may use all information we collect to analyze statistical use patterns and demographic data and to improve our site to better serve our customers. We use your IP address to help diagnose problems with our servers, and to administer our Website. Your IP address is used to help identify you and your shopping cart and to gather broad demographic information. We may also prepare and keep statistical records and other data about you and other users of our site, but we do that in a way that does not identify you or any other user personally. We may hire third parties to help us collect and analyze such data, and we may share such statistical data with third parties. Again, such statistical data will not specifically identify you or any other user. We use this information to help us make our Website more useful to visitors--to learn about the number of visitors to our Website, what part of the Website they are interested in, how long they use the Website, and the types of technology our visitors use.

 

How do we disclose your personal information to others?

 

Except in the limited circumstances stated in this paragraph, we do not sell, rent, license, trade or otherwise disclose the personal information of our Website visitors to unaffiliated third parties. We may disclose your information to third party service providers who assist us in operating the Website, in presenting or marketing our goods and services to you, or in conducting our business. We may also share such information among our subsidiaries and affiliates as necessary to provide you with the information and services you request or in which you may otherwise be interested. We may disclose information about you if and when we believe it is necessary to comply with any law, rule, court order, or subpoena, or to enforce our legal rights or the rules of this Website, or to protect our business, property and operations, or in connection with a sale, acquisition, merger or other business combination of our business with a third party. We may also disclose non-personally identifiable visitor information to other parties for marketing, advertising or other uses. Some areas of the Website allow you to conduct e-commerce transactions. In connection with these transactions, we collect information furnished by you that is necessary to complete the transaction. This information may be furnished to a third party in order to facilitate the transaction.

 

Third party sites and social media

 

We may create links to other websites that we think may be of interest to you. These other domains and websites are not controlled by us and our privacy policy applies only to your use of our Website. We do not endorse, screen or approve, and are not responsible for the privacy practices or content of such other websites or applications. Visiting these other websites or applications is at your own risk.

The Site also contains links and interactive features with various social media platforms. If you already use these platforms, their cookies may be set on your device when using our Site. You should be aware that personal information which you voluntarily include and transmit online in a publicly accessible blog, chat room, social media platform or otherwise online, or that you share in an open forum may be viewed and used by others without any restrictions. We are unable to control such uses of your information when interacting with a social media platform, and by using such services you assume the risk that the Personal Information provided by you may be viewed and used by third parties for any number of purposes.

 

Security of your information

 

Since we are committed to your privacy and security, we have put in place reasonable physical, electronic, and managerial procedures to attempt to safeguard and help prevent unauthorized access, maintain data security, and correctly use the information we collect online. Unfortunately, the Internet cannot be guaranteed to be 100% secure, and we cannot ensure or warrant the security of any information you provide to us. We do not accept liability for unintentional disclosure. When you place an order or access your personal information, we offer the use of a secure server. Once we receive your transmission, we use our best efforts to ensure its security on our systems.

 

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

 

Changes to our Privacy Policy

 

We may revise this Privacy Policy, so review it periodically. If you continue to visit this Site and use the services made available to you after such changes have been made, you hereby provide your consent to the changes.

 

Choice

 

Our site provides users the opportunity to opt-out of receiving communications from us at the point where we request information about the visitor. You have the following options for reviewing or removing your information from our database to no longer receive communication from us. If you request your account information be deleted from our database, we may maintain information about individual sales transactions for recordkeeping and servicing.

 

  • You can select to "opt out" or "unsubscribe" from our communications on the website or in our newsletter emails.
  • You can send email to support@solaysleep.com

 

Please note that due to email production schedules, you may receive an e-mail message from us after you have provided your opt-out notice.

 

Questions about our Privacy Policy

 

If you have questions about our Website or our privacy policy, please feel free to contact us at support@solaysleep.com.

 

Contact Information

Solay, LLC

10532 Auto Mall Parkway

Diberville, MS 39540